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POSITION SUMMARY

This person is responsible for the operations and supervision of YMCA facilities, including basic building maintenance, staff supervision, and member and guest services. This person meets the needs and takes care of any issues that arise in the absence of management staff, ensuring that all staff, members and guests are following YMCA policies and Code of Conduct. This person should be: motivated, hard-working, productive, a multi-tasker, and a self-starter; show initiative in evaluating needs and finding solutions; have a desire to create a positive and welcoming environment for all. The end results of this position are satisfied when members and the community are safe, informed, and conducting themselves responsibly and respectfully as consistent with our Code of Conduct.

ESSENTIAL FUNCTIONS

  1. Supervision and Facility Oversight: provides overall vigilant supervision of YMCA facilities, part time staff, members and guests in the absence of management staff; ensures that all members and guests follow the YMCA Code of Conduct and demonstrate respect for self, respect for others, respect for staff, and respect for facilities; informs management of staff or member related code of conduct issues or problems that occurred; reporting staff absences, tardiness, concerns, or making appropriate changes based on staffing needs; monitors and maintains building cleanliness and completing minor maintenance duties as needed; takes responsibility for equipment and supplies; reports any maintenance and/or supply needs to the appropriate Director; assists with room/gym rental setup and take down for all event; follows proper procedures in securing the building at closing; maintains “adult only” designated spaces when necessary; continuously “on the move” throughout the building during shift; watches for hazardous conditions/situations, checking all areas, including locker room and restrooms, exit doors, parking lot, and grounds. 2
  2. Risk Management and Safety: Serves on the Risk Management Team and coordinates emergency action procedures trainings and protocols, coordinates safety drills for staff, develops training materials; thoroughly familiar with building layout, safety procedures, emergency procedures, and YMCA operations; responds to safety and emergency situations by using a crisis management plan; acts as the main responder to all emergencies and incidents and serves as the liaison with law enforcement and emergency response management team; follows up with a detailed accident/incident report; sets up meetings with involved parties including minor’s parents/guardians; monitors video surveillance cameras as needed and manages video clip recordings for various situations and incidents and as needed; provides documentation to management team and law enforcement; completes forms, files reports, and follows up with involved parties, parents/guardians, and law enforcement; provides emergency first aid medical care and calls for medical assistance if necessary.
  3. Professionalism: complies with all YMCA employee and member policies; follows dress code policy and identifies with Y shirt, nametag, or lanyard; arrives to work on time; finds replacement staff if unable to work shift; communicates professionally and effectively; speaks professionally, remains calm, and is composed under pressure; provides customer service; assists other staff as needed; creates a welcoming environment and promotes a cooperative and collaborative culture with all; attends staff trainings and meetings.
  4. Customer Service, Communication, and Culture: provides stellar customer services to members, guests, community, vendors, business partners, etc.; gives tours and assists all member services staff with member or guest questions and concerns; provides general information to community regarding programs, events, registrations, policies and procedures, Code of Conduct, etc.; acts as a peacemaker when complaints are made or discrepancies arise with or between staff, members or guests; creates and promotes a welcoming and respectful environment for all; provides learning and growth opportunities when working with members and the community.
  5. Hiring, Scheduling, Staff Training, and Supervision: schedules all Building Supervisors’ work shifts and fills in where necessary to ensure coverage of shifts; helps other building supervisors find staff replacement for shifts if needed; oversees all Building Supervisor staff training including job applications, interviews, hires, and trains and onboards new staff; leads all staff in emergency action plan training and runs drills for staff preparedness; completes annual youth abuse prevention training and other required employee trainings; develops training presentations and materials; supervises the Building Supervisor staff including job performance.
  6. Performs all other duties as assigned.

 

YMCA COMPETENCIES (Team Leader):

  • Mission Advancement: Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.
  • Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.
  • Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.
  • Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

 

QUALIFICATIONS:

  1. At least 18 years of age
  2. Work independently, take initiative, responsible and mature, make sound judgements
  3. Maintain a professional image at all times
  4. Excellent customer service skills and willingness to help others; flexible, multi-tasker who pitches in wherever needed 
  5. Demonstrates excellent skills in conflict resolution and de-escalation techniques; demonstrates calm, level-headed responses under pressure 
  6. CPR, First Aid and AED certifications required within 60 days of hire (YMCA provided)
  7. Evening and Weekend availability 
  8. Ability to respond to medical, safety, and weather emergencies 
  9. Knowledge of basic facility cleaning and maintenance 
  10. Desire to make the YMCA a welcoming place for all and promote a positive culture for members and staff 
  11. Experience in the supervision of employees

WORK ENVIRONMENT & PHYSICAL DEMANDS:

While performing the duties of this job, the employee is often required to: climb stairs, bend, stoop, kneel, twist, reach with hands, sit, stand for an extended period of time, climb ladders, walk, shovel snow, salt sidewalks, lift and/or move up to 50 pounds, have finger dexterity, grasp, perform repetitive motions, talk, hear and have visual awareness. The work is performed both indoors and outdoors. While performing the duties of this job the employee is exposed to weather conditions prevalent at the time